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Market News & Research
Le Meridien's First Art+Tech Property in Asia Aims to Raise the Benchmark
August 6, 2004
Steve Shellum, Editor of HOTEL Asia Pacific, tells about Dean Schreiber, the guy who just can't say no.
The GM of the sleek new Le Meridien Cyberport in Hong Kong has an "anything-goes" attitude when it comes to service.
"Yes, you can please all the guests all the time," he says. "There's no way we can say 'no' in this hotel."
More>>>
The Challenge of Customization: Bringing Operations and Marketing Together
August 5, 2004
Customers want more customized, personalized products and services, but companies struggle to cost-effectively
deliver them. Improving communication and coordination between operations and sales and marketing is one critical
path to profitable customization.
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Prices tumble - holiday deals get cheaper
July 28, 2004
Ruki Sayid from www.mirror.co.uk reports, that holidaymakers are getting the cheapest package deals for 30 years
as prices tumble because of cut-price internet offers.
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Online Travel Taking Off
July 20, 2004
Brent Lowe Bernie from www.comscore.com (comScore Media Metrix Canada) reports that the Internet has revolutionized
the way that people now book travel, find the best deals, and come to the airport with a one-page printout of their
itinerary and confirmation.
More>>>
Corporate Travelers Increase Adoption of Online Air Booking
July 13, 2004
The www.successmtgs.com reports that online bookings represent 60 percent of their total reservations on average
this year as compared with 53 percent in 2003.
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